File. Research into Quality of Service Issues

Scope and Content

Includes Police Research Group paper 23 'Using Quality of Service Surveys', information on proposed research projects into consumer focus in the police, data management, managerialism and strategies for communications, copy of an ACPO position paper on the harmonisation of business processes, information on research using focus groups and details of applications to the Police Research Award scheme

Access Information

Access will be granted to any accredited reader